clickDimensions-logo

Facts about ClickDimensions 

ClickDimensions is the most widely used marketing automation system together with Dynamics 365.

In Denmark alone, there are +100 ClickDimensions customers and 3,600 customers worldwide.

100% embedded

ClickDimensions is the only marketing automation system that is fully embedded in Dynamics 365 itself.

In short, this means that you can only use ClickDimensions if your company also uses Microsoft Dynamics 365.
(You can also use other systems without having access to Dynamics 365).

There are a number of advantages and disadvantages associated with it and it is one of the things we at For A Fact know a great deal about and that we do a lot of talking to our customers about.

Fortunately, there are far more advantages than disadvantages, but you must know about them as it will affect how you generally work with data-driven marketing via ClickDimensions.

ClickDimensions has been through a transformation over the past few years. Microsoft’s efforts to develop their own Marketing system have resulted in ClickDimensions undergoing a transformation process. At the same time, it has made them even sharper and the system performs better, has more functions and they generally make sure to develop the system to be one of the best marketing automation platforms integrated with Microsoft Dynamics 365.

ClickDimensions contains all the features and elements you would expect from a marketing automation system.

In addition, they have an advanced survey tool, event management and campaign management.

You can also do Social marketing through ClickDimensions via Oktopost and for data analysis they have Intelligent Dashboards powered by Sweetspot.

All in all, a full range of options that cover the vast majority of people’s needs to run data-driven marketing together with Dynamics 365.

If you want to know more in depth about the individual functions in ClickDimensions, we have gathered it on clickDimensions.dk. This is a site we at For A Fact handle and maintain due to our close collaboration with ClickDimensions.

Danish ClickDimensions demo

  • This field is for validation purposes and should be left unchanged.

For A Fact is Denmark’s oldest and largest ClickDimensions partner – measured by the number of ClickDimensions customers we support and collaborate with.

Make demands on your ClickDimensions partner!

To ensure the greatest possible satisfaction with their customers, ClickDimensions has chosen their partner must be certified.

A partner decides for themselves whether they want to be certified in the individual areas – but ClickDimensions can end up taking care of individual functions for the customer or refer you, as a direct customer with them, to another partner who is certified in the area where you need support / advice.

Make demands on your partner and ask them to document their knowledge of ClickDimensions.

The various ClickDimensions certifications that you must ensure your Danish partner have:

  • Sales
  • Onboarding
  • Product consulting
  • Support

For A Fact is one of the few Danish partners that is certified in all areas of ClickDimensions.

  • Sales

    • First, a ClickDimensions partner can be certified in having to sell their licenses. This means that the partner is able to provide a proper sales service, can tell about the ClickDimensions functions and is able to provide a demo in the system.
    • Most classic Danish Microsoft partners are at this level.
  • Onboarding

    • If the ClickDimensions partner is not certified at this level – then they will not be allowed to set up and onboard the customer.
    • ClickDimensions has a fixed onboarding program that their customers go through. It consists of a “success program” and helps to ensure that you as a customer are properly introduced to the system, get the right training and education, get the first emails sent out via ClickDimensions and set up the first automatic flows.
    • If your partner is certified, they are allowed to adapt and prepare their own onboarding process – as long as they ensure that you as a customer get through the same elements and areas.
  • Product consulting

    • After you have started using ClickDimensions and you gradually gain more experience using the system, you will probably want to use even more functions in the system?
    • This is what Product Consulting ensures. If your partner is certified at this level, then they are aware that they have an understanding of the various ClickDimensions functions and how they are set up in the system.
  • Support

    • Last area is to be able to support you.
    • If your partner has that certification, they have proven to ClickDimensions that they are able to solve most common problems and errors that the customer experiences.
    • Here, however, you as a customer must remember that your license provides access to direct and free support at ClickDimensions too.
    • Use ClickDimensions as 1st. level of support if possible. At For A Fact, we always recommend our direct customers to put For A Fact cc on the support tasks the customer creates at ClickDimensions. That way we can keep up if there are challenges that need to be solved quickly.
    • However, the time difference can sometimes be a challenge – why it can be optimal with a Danish partner, who can remedy and support. So, all in all, it does matter if your partner is certified in this field!

Visit ClickDimensions Denmark

ClickDimensions has its own page in Danish, where all information and material about ClickDimensions is published. 

It is For A Fact that is behind the page and we maintain and update it in relation to ClickDimensions coming with updates. 

Visit ClickDimensions Denmark

ClickDimensions has its own page in Danish, where all information and material about ClickDimensions is published. 

It is For A Fact that is behind the page and we maintain and update it in relation to ClickDimensions coming with updates. 

ClickDimensions Campaign Automation
ClickDimensions Campaign Tracking
ClickDimensions Campaign Management
ClickDimensions Email
ClickDimensions Form Capture
ClickDimensions Events
ClickDimensions Event Management
ClickDimensions Landing Pages
ClickDimensions Intelligent Scheduling
ClickDimensions Lead Management
ClickDimensions Lead Scoring Qualification
ClickDimensions Marketing Calendar
ClickDimensions Lead Nurturing Tracking
ClickDimensions Multi-channel Lead Management
ClickDimensions Reporting
ClickDimensions SMS Mobile
ClickDimensions Social Listening
ClickDimensions Social
ClickDimensions Surveys
ClickDimensions Web Intelligence Tracking

3 steps and a conversation

Where are your challenges? 

Our customers have many different challenges – maybe yours are in some of these categories?

  • General support.
  • Specific function / setup in our marketing system (campaign flow, event handling, churn and retention etc.).
  • How do we qualify a lead? 
  • We want to use dynamic content.
  • We lack resources.
  • How do we use data – help us gain insight and create results.
  • How can we optimize and do more? – We want to be inspired?
  • We do not know the customer journey.
  • We want to work more strategically with data marketing.

Click on “How can we help you” to see how we help our customers.

Fact-based Conversation

Would you like to receive a call?
Need some advice?
  • This field is for validation purposes and should be left unchanged.

This post is also available in: Danish