Make demands on your ClickDimensions partner!
To ensure the greatest possible satisfaction with their customers, ClickDimensions has chosen that their partner must be certified.
A partner decides for themselves whether they want to be certified in the individual areas – but ClickDimensions can end up taking care of individual functions for the customer or refer you, as a direct customer with them, to another partner who is certified in the area where you need support/advice.
Make demands on your partner and ask them to document their knowledge of ClickDimensions.
The various ClickDimensions certifications that you must ensure your Danish partner have:
- Product consulting
For A Fact is one of the few Danish partners that is certified in all areas of ClickDimensions.
First, a ClickDimensions partner can be certified in having to sell their licenses. This means that the partner is able to provide a proper sales service, can tell about the ClickDimensions functions and is able to provide a demo in the system.
Most classic Danish Microsoft partners are at this level.
If the ClickDimensions partner is not certified at this level – then they will not be allowed to set up and onboard the customer.
ClickDimensions has a fixed onboarding program that their customers go through. It consists of a “success program” and helps to ensure that you as a customer are properly introduced to the system, get the right training and education, ensure the first emails are sent out via ClickDimensons and the first automatic flows are set up.
If your partner is certified, they are allowed to adapt and prepare their own onboarding process – as long as they ensure that you as a customer get through the same elements and areas.
After you have started using ClickDimensions and you gradually gain more experience using the system, you will probably want to use even more functions in the system?
This is what Product Consulting ensures. If your partner is certified at this level, then they are aware that they have an understanding of the various ClickDimensions functions and how they are set up in the system.
Last area is to be able to support you.
If your partner has the certification, they have proven to ClickDimensions that they are able to solve most common problems and errors that the customer experiences.
Here, however, you as a customer must remember that your license provides access to direct and free support at ClickDimensions.
Then use ClckDimensions as 1st point of contact if necessary. At For A Fact, we always recommend our direct customers to put For A Fact cc on the support tasks the customer creates at ClickDimensions. This way we can keep speed up if there are challenges that need to be solved quickly.
However, the time difference can sometimes be a challenge -reason why it can be optimal with a Danish partner who can remedy and support. All in all, it matters if your partner is certified in this field!