Connect and Engage
your customers with insights
and automation

Collect data from various sources to obtain a comprehensive overview of each customer, enabling you to understand their behaviour and preferences.

Segment customers based on demographics, purchase history, and interaction data, allowing you to target messages precisely to the right audiences.

Create automated marketing campaigns that can be tailored to the individual customer’s needs and interactions in real time.

Automate workflows to save time and resources, and deliver more consistent customer experiences across email, social media, and other channels.

Reach your customers where they are with an omnichannel strategy that includes email, SMS, social media, and other channels.

Manage communication across all channels and create a cohesive experience that builds relationships and maintains customer engagement.

Use built-in analysis tools to gain insights into campaign performance, customer interactions, and purchasing patterns.

Understand and respond quickly to changes in customer behaviour, enabling you to optimise your campaigns and predict future needs.

Seamlessly integrate with other Dynamics 365 applications such as Sales and Customer Service to ensure a holistic customer experience.

Leverage integration with Microsoft tools like Power BI, Teams, and Office 365, enabling you to easily analyse, collaborate, and share customer insights across the organisation.

Dynamics 365 Marketing meets the highest standards for data security and privacy protection, ensuring that your customers’ information is handled responsibly.

With built-in GDPR compliance, you can ensure that your marketing initiatives adhere to legal requirements and meet your customers’ privacy expectations.